Terms of Service

1. Scope of Protection & Services

Palatarge provides managed household cybersecurity solutions, including active threat monitoring, automated cloud backup, malicious link blocking, and automated identity data broker takedowns (collectively, the "Services"). By completing checkout or utilizing our software agents, you agree to these Terms of Service.

2. Subscription Terms & Billing

All subscriptions are billed in advance on either a recurring monthly or annual billing cycle, as selected during checkout. Payments are handled securely via our PCI-compliant payment processor, Stripe. Your subscription will automatically renew at the beginning of each billing cycle unless canceled prior to the renewal date.

You may modify your plan, update your payment details, or cancel your subscription at any time without fees through the self-service Stripe Customer Portal. Cancellations take effect at the conclusion of your current paid billing period.

3. Covered Hardware & Usage Guidelines

Protection covers supported personal household workstations running actively updated versions of Windows or macOS. Each subscription tier includes a maximum device capacity:

• Individual Plan: Up to 2 household computers.
• Family Core & Family Complete Plans: Up to 5 household computers. Additional computers can be enrolled at $15/month per machine.

4. Zero-Knowledge Privacy Architecture

We strictly enforce a zero-knowledge security standard. Our software solely checks system telemetry to identify malicious scripts, isolate zero-day threats, and prevent unauthorized encryption. Palatarge does not inspect, collect, or store private personal photos, personal documents, or general web-browsing activities.

5. Warranties & Limitation of Liability

While Palatarge implements multi-layered defensive barriers and proactive monitoring to prevent cybersecurity incidents, no service can guarantee complete immunity against emerging zero-day vulnerabilities or user-authorized access disclosures. Palatarge is not liable for secondary damages, incidental data loss, or indirect damages resulting from malicious third-party activity.

6. Contact & Support Desk

For support inquiries, device onboarding assistance, or account cancellations, contact our operations desk at:support@palatarge.com.